If you have purchased a new phone you will need to transfer your MFA setup to the new device. It will not reconnect automatically.
There is a new tool that you can use 24/7 to reset your MFA to a new device. First, go to https://help.cwu.edu/ and select Troubleshoot MFA. You will need to log in with your CWU credentials, and password. You will be able to reach the troubleshooting page without having to authenticate, so please follow the login step.
Once you have signed in you will be able to view your currently registered MFA methods.
Hit the Reset MFA button. Clicking this will clear existing MFA authentication methods. After removal, click Set up MFA to continue on to set up your new phone. This process will be the same one you used when you first set up the Microsoft Authenticator on your phone.
Step One on your new Cell Phone! Inside the Microsoft Authenticator App on your new phone, you will need to find and remove the existing CWU connection. Do this by clicking on the Central Washington Univ. account showing on the face of the app. Select the gear/settings access in the top right-hand corner and select Remove Account. At the next pop-up select - Remove from all apps.
Doing this will allow you to begin from scratch.
MFA - Initial Multi-Facotr Authentication Setup
If you still have access to your old phone and it works to authenticate your account you can use the below instructions. You can also use these to make changes or additions to your security account at any time.
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Navigate to aka.ms/mfasetup.
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Log in using your CWU Username and Password. Be sure to verify the login with your current authentication method.
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On the Security info page (See picture below), to the right of the Default sign-in method, click the change link and select your default verification method. Further below, you can add additional methods or delete old methods (Phone numbers, Authenticator, Tokens, Email). If you received a new phone, please ensure to delete the old phone and authenticator methods that are listed, before moving on to the next step.
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Now, you should be able to use the updated method or start over with the MFA-Initial Multi-Factor Authentication Setup (if you're switching phones).
For more information on troubleshooting MFA issues, please follow the link below:
Troubleshooting your MFA Access
If you have lost or broken your phone and do not have any other device (a different phone, an iPad, or tablet) that can be used to connect as a secondary method for authentication, please call the Service Desk at 509-963-2001 and we can walk you through the options for access until you can replace your phone.