How to login to RE/FE web (Citrix)

How to login to RE web (Citrix)

 

            Welcome to the “Cloud”!  The topic of the day is Accessing and using RE7 Hosted                     

 

  1. What is software is needed?
  • A web browser (Chrome, Internet Explorer, Mozilla Firefox, Safari)
  • Citrix web browser receiver

 

  1. How do I get Citrix and install on my workstation?

Open a browser session and navigate to: https://login2.blackbaudhosting.com

 

Check the box to agree to the Citrix license and click the big green download button to start the download. 

 

If you don’t see the green button look for:

 

Download the appropriate Citrix Receiver AND Install the application by following the on-screen instructions.  In Firefox you also must select Always Active in the Add Ons.

 

 

 

  1. What is my login and password?

Your login information is provided to you by the system administrator

Open the Citrix Receiver App from Programs (in Windows) or Launcher (in Mac)

You may also launch the Citrix application directly. Look for the Citrix icon in your system tray.    

 

Right click on the icon and select Log On and enter your credentials.  First time users will see a new account setup box.  Enter

https://login2.blackbaudhosting.com

 

Click on the Plus sign then click on The Raiser’s Edge – 796 icon

 

The login dialogue box will open

 

User name is usually a combination of your First name and your last name.  It is your CWU email name (i.e.  Mike.Smith or MiSmith)

 

For first-time users, a temporary password is provided by the system administrator; you will be prompted to create a new password once you login to Citrix.  You also can change your RE password after you’ve logged in for the first time.

 

Click the icon: 

            You MUST select “Always Allow” when your browser prompts.

 

Login to RE7 using your RE login name and password.  It may not be the same as your Citrix login!

 

Five failed attempts will lock your account and will have to wait twenty minutes or be reset by the system administrator.

 

For Assistance please contact:

 

Mike Smith – 1479

Catherine Scarlett – 3083      

 

 

 

 

Alternatively you can login to the program from any web browser.  Open Chrome and navigate to the Blackbaud Application Hosting web page: https://login2.blackbaudhosting.com

 

 

From the Blackbaud window click on the icon labeled “The Raisers Edge – 796”

 

 

 

Exporting and importing Data

 

For data to go in or out of RE (the secure area) it must go through a “gate” first.  We use FTP to transfer files.

 

 

To go directly to the Files Folder login screen through your web browser of choice

  • Boston County Data Center:  https://files.blackbaudhosting.com/thinclient/login.aspx

Enter your Hosting Username and Password (select "Remember my Password" if you are not on a Public computer)


Note: These are the same credentials used to log into the Blackbaud Application Portal

  1. Click Login
  2. In the Enter /SiteID field, type our Site ID (4164)
    Note:  Make sure to leave the "/" in the field so your site ID should look like this: /4164
  3. Click Go
  4. Use the buttons at the top to manage and navigate through your organization's Files Folder

 

 

How to access RE Mobile

 

How It Works

The Raiser’s Edge mobile application displays live data directly from our database in

The Raiser’s Edge. When you access a page or record in the mobile application, the latest information is loaded on the mobile device’s web browser. 

 

 

Mobile App System key: 3F01AE9AFCC4

 

Mobile Event App System key: D8B417C3D6E0

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Details

Article ID: 27219
Created
Mon 3/13/17 2:39 PM
Modified
Wed 3/15/17 11:47 AM