Adobe Suite Apps not working on Macintosh Keychain Fix

Body

These instructions should resolve an issue on Macs where Adobe will not let you sign into Creative Cloud.

 

 

  1. Open Finder on your taskbar   Uploaded Image (Thumbnail)
  2. Select Applications in Finder and then open utilities folder Uploaded Image (Thumbnail)
  3. In Utilities open Keychain Access Uploaded Image (Thumbnail)
  4. In Keychain Access search for Adobe in the upper-right-hand corner
  5. On the left-hand side of the page make sure login is selected Uploaded Image (Thumbnail)
  6. Highlight and move all Adobe files to the trash
  7. Empty the trash and restart your computer.
  8. Adobe should now allow you to sign in with first.lastname@cwu.edu

Details

Details

Article ID: 150876
Created
Wed 4/5/23 3:44 PM
Modified
Mon 4/10/23 3:13 PM