Students cannot view Panopto recordings in Canvas - Error decoding authentication request message/ This service requires cookies.

Fix a "Error decoding authentication request message/ This service requires cookies." error message for viewing Panopto recordings by changing the cookie settings on the browser.

Change the browser settings so that it "allows" all third-party cookies. 

Change the settings as outlined below, then restart the browser.

Internet Explorer:

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Firefox:

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Chrome:

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Safari:

1) Open Safari Preferences
2) Navigate to the "Privacy" tab
3) Confirm the browser is configured to "allow" all third-party cookies