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Knowledge Base
Categories (11)
Passwords & Account Access
Information about your MyCWU account and keeping it up to date can be found here.
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Printing, Remote Access & Network Drives
Printing, Network Drives and Remote Working assistance can be found here.
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On-Campus Wireless & ResNet Connectivity
Assistance with the on-campus Wildcats and residence hall "ResNet" networks
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Software Support
Office365, OneDrive, SharePoint, Teams and other general software support
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MyCWU & Business Systems
- MyCWU - (Campus Solutions, Financial Systems, HR Information System)
- UHNSP
- CAPS+
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Academic Technology and Media
Articles pertaining to classrooms and other academic technology.
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Email, Calendaring, & Shared Mailboxes
Outlook and other Email, Calendar and Shared Access Support.
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Phones
Information about Voicemail, conference calls and other Telecom support are listed here.
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Canvas & Learning Technologies
• Canvas
• Kaltura
• LockDown Browser
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Information Security Services
Phishing, Multi Factor Authentication, Encryption, and More!
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Remote Work Tools
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Popular Articles
Reporting Phishing and Junk emails in Outlook
Registering devices on CWU-Play and Wired (Ethernet) Connections
Accessing the Virtual Student Lab via the Internet
Microsoft Office 365 Download
Adding and Removing Shared Calendar in Outlook 365 for Mac / 2016
Recent Articles
MFA - Change Preferred or Add and Delete Verification Methods
MFA - Initial Multi-Factor Authentication Setup
Accessing the Virtual Student Lab via the Internet
Install Zoom on Windows 10
Mac Keychain asks for keychain "login" after changing your password
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