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Please note that this process only works on PC's running Windows 11. If you are on a MAC or using Windows 10, contact the Service Desk at (509)-963-2001, and we can submit a ticket.
You will need to be in the Resource Manager (RM) group for the shared email in order to add people.
1. Open Control Panel
2. Select Network and Internet
3. Select View Network Computers and Devices
4. Select Search Active Directory
4. Search for the name of your shared email by filling out the name and selecting "Find Now" . If you aren't sure what the group's name is, the Service Desk can assist in finding it.
5. Right-click on the FA group, go to "Properties", and select "Add" down below. Then, type in the username of whoever you want to add to the shared email.
6. Press "OK" or "Apply"
7. Wait 30-35 minutes, then have the user restart their Outlook client. They should then be able to add the shared email to their account. If they need assistance in doing so, they can refer to this KB article: https://cwu.teamdynamix.com/TDClient/2015/Portal/KB/ArticleDet?ID=7906