Adding Shared Mailbox (SEM) / Send as Shared Mailbox

Summary

This article guides you through adding a shared mailbox and sending as a shared mailbox through Outlook Classic, New Outlook (desktop), and New Outlook (web). 

Outlook Classic - Adding Shared Mailbox (SEM)

Step One: Open Outlook Classic.

Step Two: Select the arrow in the left-hand sidebar menu.

Step Three: 

1. Right click on account name (First.Last@cwu.edu).
2. Select Account Properties... in the dropdown menu. 

Step Four: 

1. Select Account Settings.
2. Select Account Settings again in the dropdown menu. 

Step Five: Select Change... tab.

Step Six: 

1. Un-check "Used Cached Exchanged Mode..."
2. Select More Settings.

Step Seven:

1. Select the Advanced tab. 
2. Select Add...

Step Eight:

1. Type the name of the mailbox you want to add.
2. Select OK. 

Step Nine: Select OK.

Step Ten: Select Next.

Step Eleven: Select Done.

Outlook Classic - Sending as Shared Mailbox

Step One: Select New Email.

Step Two: 

1. Select the down arrow in the From box.
2. Select your shared mailbox in the drop down menu below.
3. Select Send once you have typed your message. 

New Outlook and New Outlook (web) - Adding Shared Mailbox (SEM)

Step One: Open New Outlook desktop or New Outlook (web).

Step Two:

1. Select Mail in the far left navigation pane. 
2. Right click on your account name (First.Last@cwu.edu).
3. Select Add shared folder or mailbox in the dropdown menu. 

Step Two: 

1. Enter name(s) you would like to included in Shared Mailbox.
2. Select Continue.
3. If correct, select Close. 

New Outlook and New Outlook (web) - Sending as Shared Mailbox

Step One: 

1. Click the arrow by New mail.
2. Select Mail.

Step Two: 

1. To the right of Send and From: First.Last@cwu.edu, select the arrow icon. 
2. If you don't see your shared email address, choose Other email address... 

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Step Three: Type in the shared email address.

Step Four: Select Send once you have typed your message. 

Additional Resources

Here are related articles for Setting Rules on a Shared Exchange Mailbox (SEM) and Opening a SEM (Shared Exchange Mailbox).

References

• Open and use a shared mailbox in Outlook

Submit a Service Request

• Submit a service request.

• If you need assistance with the above process, you can submit an online request and our Information Services staff will reach out to you. 

• You can also call the CWU Service Desk at 509-963-2001.