Knowledge Base

Categories (11)

Passwords & Account Access

Information about your MyCWU account and keeping it up to date can be found here.

Printing, Remote Access & Network Drives

Printing, Network Drives and Remote Working assistance can be found here.

On-Campus Wireless & ResNet Connectivity

Assistance with the on-campus Wildcats and residence hall "ResNet" networks

Software Support

Office365, OneDrive, SharePoint, Teams and other general software support

MyCWU & Business Systems

- MyCWU - (Campus Solutions, Financial Systems, HR Information System)

Academic Technology and Media

Articles pertaining to classrooms and other academic technology.

Email, Calendaring, & Shared Mailboxes

Outlook and other Email, Calendar and Shared Access Support.


Information about Voicemail, conference calls and other Telecom support are listed here.

Canvas & Learning Technologies

• Canvas
• Kaltura
• LockDown Browser

Information Security Services

Phishing, Multi Factor Authentication, Encryption, and More!