Service Catalog

Categories (21)

Passwords & Account Access

• Log-In Issues – MyCWU
• VPN - Off Campus Access

Desktop Computing & Printing Support

• Computer Repair/Support/Software & Licensing
• Multifunction Printer Support

Canvas & Learning Technologies

- Canvas
- Kaltura
- LockDown Browser

Wi-Fi, Network and Telecommunication

• ResNet Connectivity
• Wi-Fi
• Wired Network
• Phones

MyCWU & Business Systems

• MyCWU - CS, FS, HR, TheCIS
• Housing & New Student Programs
• Conduct/Wellness
• ResLife/ECLC

Email, Calendaring & Drives

• Email Alias Name Change
• Mobile Device Email Setup
• Outlook Email/Calendar and Archive Issues

Academic Technology & Media Services

• Classroom Technology Maintenance and Support
• Augmented and Virtual Reality Check-Out, Maintenance and Support
• Meeting Room and Event Technology Support

Onboarding & Student Position Accounts

- New Employee PeopleSoft Access
- Student Position Account Request

University Auxiliary Services

Deploys and maintains operational systems that utilize personal computers, networking equipment and other university assets.

Solution Requests

• Purchase new software
• Add/Modify functionality in MyCWU
• Need IS consultation on a complex problem

Tell Information Services

• Report an Outage
• IS Website Update
• General Request

Office Moves

Office moves require coordination between multiple departments. Information Services will coordinate telephone and computer transfers. Facilities will need to be contacted for moving boxes, desks and physically moving a workstation.


Institutional Effectiveness, Research & Planning

Requests for university data; data for grant support, special projects, research. Qualtrics access requests.

Human Resources

CWU HR Office (509) 963-1202. Request access to Central Learning Academy, Opt out of CWU Directory Photo, & Report HR website changes.

Web Services

• CWU Main Web Site
• Faculty Web Pages
• Department Content
• Content Training

Facilities Information Requests

AiM Integrated Work Management System
Facilites Request Website

UHNSP - University Housing and New Student Programs

- Housing
- Parking
- Conduct/Wellness
- Residence Life/ECLC

University Advancement

• Alumni, donors & friends data, reports and analytics
• Systems access, support and configuration

Data Center/Infrastructure Services

• Virtual Machines
• High Performance Computing
• Data Center Hosting


• Security Review/Inquiry