Service Catalog

Categories (20)

• Log-In Issues – MyCWU
• VPN - Off Campus Access

• Computer Repair/Support/Software & Licensing
• Multifunction Printer Support

- Canvas
- Kaltura
- LockDown Browser

• ResNet Connectivity
• Wi-Fi
• Wired Network
• Phones

• MyCWU - CS, FS, HR, TheCIS
• Housing & New Student Programs
• Conduct/Wellness
• ResLife/ECLC

• Email Alias Name Change
• Mobile Device Email Setup
• Outlook Email/Calendar and Archive Issues

• Classroom Technology Maintenance and Support
• Augmented and Virtual Reality Check-Out, Maintenance and Support
• Meeting Room and Event Technology Support

- New Employee PeopleSoft Access
- Student Position Account Request

Deploys and maintains operational systems that utilize personal computers, networking equipment and other university assets.

Do you have a proposal that offers a solution to a business need? Have a request for changes?

• Report an Outage
• IS Website Update
• General Request

Office moves require coordination between multiple departments. Information Services will coordinate telephone and computer transfers. Facilities will need to be contacted for moving boxes, desks and physically moving a workstation.

PLEASE SELECT THE OPTION BELOW FOR A MORE COMPREHENSIVE LIST AND DESCRIPTION.

Requests for university data; data for grant support, special projects, research. Qualtrics access requests.

CWU HR Office (509) 963-1202. Request access to Central Learning Academy, Opt out of CWU Directory Photo, & Report HR website changes.

• CWU Web Site
• Faculty Web Pages
• Department Content
• Content Training

AiM Integrated Work Management System
AiMIQ
Facilites Request Website

- Housing
- Parking
- Conduct/Wellness
- Residence Life/ECLC

• Alumni, donors & friends data, reports and analytics
• Systems access, support and configuration

• Virtual Machines
• High Performance Computing
• Data Center Hosting