University Advancement

• Alumni, donors & friends data, reports and analytics
• Systems access, support and configuration

Categories (7)

CWU Foundation

Services that request information from the Foundation including but not limited to: New PID Creation, PID Changes, Charitable Payroll Deduction, etc.

Alumni Association

Services that support Alumni Association work and needs.

UA Development

Services that support development work and needs.

UA Advancement Services

This branch of the service catalog contains all live service requests currently handled by the UA Advancement Services team. The types of requests and associated Advancement Services work groups are as follows:

*AS-Gift Processing: Requests pertaining to gift processing.

*AS-Data Management: Requests pertaining to UA software and system records, data hygiene, reporting, or configuration changes.

*AS-Office/Event Support: Requests pertaining to supplies, correspondence, donations, internal print and mail, as well as additional office and/or event support duties as requested and approved.

*AS-Support/Training: Requests pertaining to onboarding, offboarding, UA system training and support, as well as access and security.

*AS-Project Management: Requests pertaining to special projects that fall outside of typical AS tasks and exceed their scope and complexity.

*AS-Prospect Management: Requests pertaining to prospect research and management.

UA Finance

This branch of the service catalog is for anything that is routed to the Finance team for completion.

UA Cross-Departmental

This branch of the service catalog contains multi-faceted service requests that require multiple University Advancement teams to perform work that is complimentary, dependent, and/or concurrent.

CWU Partner Support

This branch of the service catalog is for access and input of all support requests that are not initiated by University Advancement departments or groups. These will be triaged, input into the correct AS request form, and and completed by Advancement Services