Popular Services
Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.
Do you have a need for standard desktop software to be installed/updated on your device?
Seeking assistance or inquiring about computer hardware or software?
Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.
Seeking to have a network folder created and added? Need assistance mapping a network drive?
Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.
Submit a request for main CWU.edu site web access, report bugs, and general site requests.
Need assistance with setting up an account, changing a password or requesting a new account?
Update or fix incorrect information for an assigned CWU computing asset.
Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.
Do you need assistance or have a request regarding HR Systems such as Benefits, Payroll, Self Service/Manager Self Service, Time and Attendance or Training?
Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.
Do you need assistance or have questions regarding Budgets, nVision Reports, Requisitions, or Travel?
A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
This request is to be submitted by the direct supervisor of the new employee. The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.
Seeking to add a printer to the network, connect to your workstation or inquiry on a new printer?
We want to hear from you. Please contact us with your concerns, praise and questions
Anything need replacing? Projector dim? Screen off-center?
Is there an issue with an existing Microsoft 365 service?
Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?
Seeking to have admin rights on your CWU workstation?
Do you have a visitor that will need access to CWU-Wildcats Wi-Fi or computer access?
Experiencing wired network connectivity issues at CWU Ellensburg or other CWU Campus locations?
Experiencing slow performance in your residence hall or connectivity issues over the Wi-Fi or wired ResNet network?