Popular Services

Do you have a need for standard desktop software to be installed/updated on your device?

Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.

Submit a request for main CWU.edu site web access, report bugs, and general site requests.

Need assistance with setting up an account, changing a password or requesting a new account?

Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.

Seeking to have a network folder created and added? Need assistance mapping a network drive?

Seeking assistance or inquiring about computer hardware or software?

Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.

We want to hear from you. Please contact us with your concerns, praise and questions

Experiencing issues with your CWU workstation?

For immediate assistance contact Canvas Technical Support 24/7 at 1-833-209-6110

Need assistance with setting up Multi Factor Authentication? Experiencing issues with MFA?

This request is to be submitted by the direct supervisor of the new employee.  The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.

Have an issue with an AR Report?

Seeking to add a printer to the network, connect to your workstation or inquiry on a new printer?

Request a constituent list of donors, alumni or friends.

This request includes:
- One-time data reports (ad-hoc)
- Recurring reports
- Grant Support

Do you need help with MyCWU?

Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?

Experiencing issues with a local or network printer?

If you would like to request a Windows laptop for long term checkout, please fill out this request. For Students only.

Do you want to request VPN access to the CWU Campus Network?

Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.

The DocuSign Solution request is designed to capture enough information allow us to contact your department regarding finding an optimal solution that can bring users quickly together in a digitally secure location to complete complex agreements involving multiple people, documents and approval/review stages.

Need assistance with an Microsoft 365 service or have a business case Enterprise App Development can provide support for?