Popular Services
Submit a request for main CWU.edu site web access, report bugs, and general site requests.
Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.
Do you have a need for standard desktop software to be installed/updated on your device?
Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.
Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.
Seeking assistance or inquiring about computer hardware or software?
Do you want to request VPN access to the CWU Campus Network?
Anything need replacing? Projector dim? Screen off-center?
Need assistance with an Microsoft 365 service or have a business case Enterprise App Development can provide support for?
Request an exemption to the auto-lock policy for your CWU owned PC desktop computer.
Is there an issue with an existing Microsoft 365 service?
Seeking advice or help on picking new desktop equipment, printers or other devices?
Need assistance with setting up an account, changing a password or requesting a new account?
Seeking to have a network folder created and added? Need assistance mapping a network drive?
Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?
Campus-wide lecture capture system. Used to record voice-over lectures and screen-capture videos that can be posted within Canvas courses
Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.
Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.
This request is to be submitted by the direct supervisor of the new employee. The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.
Need assistance with getting remotely connected to CWU's network after receiving VPN access? Help connecting to a Network Drive or Remote Desktop remotely?
Removing old Canvas support Links and updating the password link
Need assistance with setting up Multi Factor Authentication? Experiencing issues with MFA?