Popular Services

Do you have a need for standard desktop software to be installed/updated on your device?


Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.


Need assistance with setting up an account, changing a password or requesting a new account?


Seeking assistance or inquiring about computer hardware or software?


Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.


Seeking to have a network folder created and added? Need assistance mapping a network drive?


Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.


Experiencing issues with your CWU workstation?


Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.


Seeking advice or help on picking new desktop equipment, printers or other devices?


Request University Relations assistance with the CWU.edu main site


Do you want to request VPN access to the CWU Campus Network?


Do you need assistance or have a request regarding HR Systems such as Benefits, Payroll, Self Service/Manager Self Service, Time and Attendance or Training?


Looking to have computing equipment removed from your department?


- Request AiM/AiMIQ Account
- Request Data
- Need help on the AiM/AiMIQ
- Report issues
- Request business automation, reports, customization, and projects


Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.


This request is to be submitted by the direct supervisor of the new employee.  The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.


This request includes:
- One-time data reports (ad-hoc)
- Recurring reports
- Grant Support


Do you need help with MyCWU?


Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?


Request a constituent list of donors, alumni or friends.


Need assistance with setting up Multi Factor Authentication? Experiencing issues with MFA?


Do you have a visitor that will need access to CWU-Wildcats Wi-Fi or computer access?


If there is a gift that needs an adjustment


Seeking to add a printer to the network, connect to your workstation or inquiry on a new printer?