Popular Services

Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.

Submit a request for main CWU.edu site web access, report bugs, and general site requests.

Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.

Seeking assistance or inquiring about computer hardware or software?

Need assistance with setting up an account, changing a password or requesting a new account?

Seeking to have a network folder created and added? Need assistance mapping a network drive?

Do you have a need for standard desktop software to be installed/updated on your device?

Seeking advice or help on picking new desktop equipment, printers or other devices?

Experiencing issues with a local or network printer?

Experiencing issues with your CWU workstation?

Seeking to add a printer to the network, connect to your workstation or inquiry on a new printer?

Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.

Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.

Academic Advisor support for the Inspire platform.

Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.

Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?

Looking to have computing equipment removed from your department?

Need assistance with setting up Multi Factor Authentication? Experiencing issues with MFA?

Do you need help with MyCWU?

Is there an issue with an existing Microsoft 365 service?

Seeking to have admin rights on your CWU workstation?

Have an issue with an AR Report?

Returning to campus with a CWU-tagged computer?

This request is to be submitted by the direct supervisor of the new employee.  The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.

If you would like to request a Windows laptop for long term checkout, please fill out this request. For Students only.