Popular Services
Do you have a need for standard desktop software to be installed/updated on your device?
Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.
Seeking assistance or inquiring about computer hardware or software?
Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.
Submit a request for main CWU.edu site web access, report bugs, and general site requests.
Seeking advice or help on picking new desktop equipment, printers or other devices?
Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.
Need assistance with setting up an account, changing a password or requesting a new account?
Seeking to have a network folder created and added? Need assistance mapping a network drive?
Do you need assistance or have questions regarding Budgets, nVision Reports, Requisitions, or Travel?
A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.
Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?
Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.
Do you want to request VPN access to the CWU Campus Network?
Looking to have computing equipment removed from your department?
Is there an issue with an existing Microsoft 365 service?
Need assistance with setting up Multi Factor Authentication? Experiencing issues with MFA?
This request includes:
- One-time data reports (ad-hoc)
- Recurring reports
- Grant Support
This request is to be submitted by the direct supervisor of the new employee. The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.
Request to review Position Description or Allocation
Seeking to add a printer to the network, connect to your workstation or inquiry on a new printer?
Seeking assistance or support with connecting a computing device at CWU Ellensburg or other CWU Campus locations?