Popular Services
Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.
Do you have a need for standard desktop software to be installed/updated on your device?
Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.
Submit a request for main CWU.edu site web access, report bugs, and general site requests.
Seeking assistance or inquiring about computer hardware or software?
Need assistance with setting up an account, changing a password or requesting a new account?
Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.
Seeking to have a network folder created and added? Need assistance mapping a network drive?
Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?
Looking to have computing equipment removed from your department?
Relocations typically occur due to a building remodel, the completion of a new facility, re-organization, or a space assignment change required to better support University operations. The instructions that follow are designed to simplify the preparation, move-in and resettling process.
Seeking advice or help on picking new desktop equipment, printers or other devices?
Seeking to have admin rights on your CWU workstation?
This request includes:
- One-time data reports (ad-hoc)
- Recurring reports
- Grant Support
Do you want to request VPN access to the CWU Campus Network?
Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.
Update or fix incorrect information for an assigned CWU computing asset.
Need assistance with an Microsoft 365 service or have a business case Enterprise App Development can provide support for?
Do you need assistance or have a request regarding HR Systems such as Benefits, Payroll, Self Service/Manager Self Service, Time and Attendance or Training?
Is there an issue with the Report, Form or Dashboard in CatPlan?
Do you need assistance with your Voicemail? Do you need the Voicemail password reset?
We want to hear from you. Please contact us with your concerns, praise and questions