Need assistance with setting up an account, changing a password or requesting a new account?
Click on this topic to get help with issues such as: student account access, student academic records access, and academic queries/reporting.
Do you need help with MyCWU?
Do you have a need for standard desktop software to be installed/updated on your device?
Update biographical information in Raisers Edge.
Do you want to request VPN access to the CWU Campus Network?
Seeking assistance or inquiring about computer hardware or software?
Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?
Need assistance with getting remotely connected to CWU's network after receiving VPN access? Help connecting to a Network Drive or Remote Desktop remotely?
Seeking to have a network folder created and added? Need assistance mapping a network drive?
Request a constituent list of donors, alumni or friends.
For immediate assistance contact Canvas Technical Support 24/7 at 1-877-399-8897
Experiencing issues with your CWU workstation?
Are you experiencing an issue within the Enterprise HR System? This includes unplanned interruption of service, reduction in quality of the system or Enterprise HR system failure.
If you have been pre-approved for laptop checkout for Summer 2020, please fill out this request.
Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.
Contact information for a constituent.
Do you need assistance or have questions regarding Budgets, nVision Reports, Requisitions, or Travel?
Create a new Foundation fund. (Also known as account, PID or Project ID.)
Any information that needs to be added to an RE record, besides biographical information: media, rosters, relationships, attributes, appeals, volunteer roles, etc.
Do you need assistance or have a request regarding HR Systems such as Benefits, Payroll, Self Service/Manager Self Service, Time and Attendance or Training?
This request includes:- One-time data query (ad-hoc)- One-time data report (ad-hoc)- Reoccurring report- Grant Support
- Request access and/or training to Analytics - Report problems with dashboards or data - Request a new dashboard - Issues tracking
Any important information for Operations.