Popular Services

Need assistance with setting up an account, changing a password or requesting a new account?

Do you have a need for standard desktop software to be installed/updated on your device?

Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.

Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?

Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.

Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.

Seeking assistance or inquiring about computer hardware or software?

Experiencing issues with your CWU workstation?

Do you need assistance or have a request regarding HR Systems such as Benefits, Payroll, Self Service/Manager Self Service, Time and Attendance or Training?

Request a constituent list of donors, alumni or friends.

Any information that needs to be added to an RE record, besides biographical information: media, rosters, relationships, attributes, appeals, volunteer roles, etc.

Update biographical information in Raisers Edge.

Need to make an update to your department's website? Are you experiencing a broken link on cwu.edu?

This request includes:
- One-time data query (ad-hoc)
- One-time data report (ad-hoc)
- Reoccurring report
- Grant Support

Request a physical Multi-factor Authentication Token used for MFA required systems.

Need assistance on connecting to CWU's Wi-Fi network?

If there is a gift that needs an adjustment

Do you want to request VPN access to the CWU Campus Network?

Do you have a proposal that offers a solution to a business need? Request this and complete the Solution Request Form for such things as:
Looking into purchasing new software - CWU may already have a solution you can use!
See a need for improvement to a business process?
Request for changes required by outside agencies for reporting or compliance.

We want to hear from you. Please contact us with your concerns, praise and questions

CWU Foundation forms and templates to document planned gift expediencies, endowments or major gift annual support . Please submit completed form to the CWU Foundation.

CWU Foundation Form to initiate a new project (PID) in financial system. Please submit service ticket for a New PID request to begin process for any new project.

CWU Foundation form to document a multi-year pledge agreement or a planned gift expectancy. Please contact Advancement Operations is you have questions about the forms.

Do you need assistance with your Voicemail? Do you need the Voicemail password reset?

This request is to be submitted by the supervisor of the new employee.  The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.