Do you need assistance or have questions regarding Budgets, nVision Reports, Requisitions, or Travel?
A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
Are you experiencing a system incident with the Financial System?
A single unplanned event that causes a service interruption/disruption. A problem can cause a single incident, or it can cause multiple incidents. Also, an incident may be traced back to a single problem or—sometimes—multiple problems. In other words, incidents are the nasty episodes on-call employees are typically scrambling to resolve as quickly and completely as possible.