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Compatibility Requirements:
- Operating System: macOS 11.5 (Big Sur), 12.7.6 (Monterey), 13.7.8 (Ventura), 14.7.8 (Sonoma), 15.6.1 (Sequoia)
- Firewall: Installed and running/enabled
- Patch Management: Apple Software Update installed and enabled
Summary
This guide provides instructions for CWU users to access the campus network remotely using a VPN client on a Mac. It outlines VPN eligibility, system prerequisites, and initial login steps.
Please note: VPN only works from off campus (or via ResNet). VPN is required for personal devices accessing campus resources.
Request VPN Access
Accessing & Installing the VPN
- Open Safari, Firefox, or Chrome and go to:
https://remote.cwu.edu
Enter VPN URL in browser's address bar.
- Download the GlobalProtect VPN for your OS.
- Follow the installation steps until you come to the window below and click Close.
Click Close when installation is complete.
Connecting to VPN
- Open Finder → Applications → GlobalProtect app.
Locate the GlobalProtect app in Finder.
- In GlobalProtect window at the top of your screen, type
remote.cwu.edu in the Portal field and click Connect.
Enter the portal address and click Connect.
- After connection, a success message will appear.
VPN successfully connected message.
Please note: To access network drives or workstations, contact the Service Desk for folder addresses: (509) 963-2001
Troubleshooting VPN Connection
If stuck on “Connecting” or “Still working,” try:
- Go to Apple menu → System Preferences
- Open Security & Privacy → General tab
- Allow Palo Alto Networks extension if prompted
- If no prompt, restart your computer and try again
Additional Resources
VPN Instructions for Windows PC
Submit a service request for more help.