VPN Instructions for Mac - Accessing the Campus Network Remotely

Important: VPN connections will only work from off campus (or via ResNet connections). VPN connection is also required for personally owned computers attempting to access network resources on campus. This guide should be followed once off of the CWU network.

Before accessing the VPN Client you need to have requested access to the VPN Network.  
You can follow this link to request access: VPN Access Request Form
Please note, your system must meet the following requirements:
Operating System: Mac OSX 10.13 (High Sierra), Mac OSX 10.14 (Mojave), Mac OSX 10.15 (Catalina), Mac OSX 11.5 (Big Sur)
Firewall: Firewall installed; running/enabled
Patch Management: Apple Software Update installed; running/enabled

Step One: To load the new VPN Client, open an internet browser and click the address below.  Login with your CWU username and password.  (MFA is required if enabled on your account)


Step Two: Download the VPN client appropriate for your system (Currently supporting Windows and MacOS).

Follow the installation steps until you come to the window below and click finish.


Step Three: Once the installation is complete, find and start GlobalProtect in the Finder window under applications folder.

Step Four: Type in the web address one more time (remote.cwu.edu) in the box that appears on your screen and click connect.  You may need to type in the web address and your MyCWU username and password one more time in the box that appears on your screen. 

Step Five: Once connected, you should see the below message.
This means you have successfully connected via VPN.  

*If the client gets stuck at "Connecting" or "Still working", please try the following:

  • To resolve this issue, allow the VPN system components to run:
  • Go to Apple >> System Preferences.
  • Open the Security and Privacy preferences pane.
  • Click on the General tab.
  • In the pane, you should notice a prompt to allow Palo Alto Networks extension. Click Allow. The VPN should now work normally
  • If it is still stuck, reboot the computer and try again.

In order to access your network drives or workstation, you will need to map them to your computer. Follow this article to do that: Connecting to a Network Drive
*in order to map a network drive on a Mac, please contact the Service Desk at 509-963-2001 for the folder addresses.

To remote into a Mac computer over VPN, please follow this guide: Mac Remote Desktop Assistance

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Article ID: 114619
Mon 8/24/20 3:07 PM
Wed 7/28/21 10:25 AM