VPN Instructions for Mac - Accessing the Campus Network Remotely

Compatibility Requirements:

 
  • Operating System: macOS 11.5 (Big Sur), 12.7.6 (Monterey), 13.7.8 (Ventura), 14.7.8 (Sonoma), 15.6.1 (Sequoia)
  • Firewall: Installed and running/enabled
  • Patch Management: Apple Software Update installed and enabled

 

 

Summary

 

This guide provides instructions for CWU users to access the campus network remotely using a VPN client on a Mac. It outlines VPN eligibility, system prerequisites, and initial login steps.

Please note: VPN only works from off campus (or via ResNet). VPN is required for personal devices accessing campus resources.

Request VPN Access

 

 

Accessing & Installing the VPN

 

 

  1. Open Safari, Firefox, or Chrome and go to: https://remote.cwu.edu

     

    Browser window with https://remote.cwu.edu in the address bar

    Enter VPN URL in browser's address bar.

     

  2. Download the GlobalProtect VPN for your OS.

 

  • Mac OS (32/64-bit): Install the MacOS 32/64-bit GlobalProtect agent.

     

    GlobalProtect Portal with download links for Mac and Windows

    Click the Mac-specific download link.

 

  1. Follow the installation steps until you come to the window below and click Close.

     

    Installation window showing success message and Close button.
    Click Close when installation is complete.

 

 

Connecting to VPN

 

  1. Open Finder → Applications → GlobalProtect app.

     

    Finder window showing GlobalProtect app in Applications.

    Locate the GlobalProtect app in Finder.
     

  2. In GlobalProtect window at the top of your screen, type remote.cwu.edu in the Portal field and click Connect.

     

    GlobalProtect window with remote.cwu.edu typed in portal field.

    Enter the portal address and click Connect.
     

  3. After connection, a success message will appear.

     

    GlobalProtect confirmation window showing connection to CWU VPN.

    VPN successfully connected message.

 

Please note: To access network drives or workstations, contact the Service Desk for folder addresses: (509) 963-2001

 

 

Troubleshooting VPN Connection

 

If stuck on “Connecting” or “Still working,” try:

  1. Go to Apple menu → System Preferences
  2. Open Security & Privacy → General tab
  3. Allow Palo Alto Networks extension if prompted
  4. If no prompt, restart your computer and try again

 

 

Additional Resources

 

VPN Instructions for Windows PC

 

Submit a service request for more help.

Was this helpful?
50% helpful - 2 reviews
Print Article