MFA - Unable to use Microsoft Authenticator Method

One-Time Password Code

1. Enter your CWU credentials for MyCWU, Office 365, or other services; you may be prompted to approve the authentication.


2. On your device you have Multi Factor Authentication on, click "I can't use my Microsoft Authenticator app right now."


3. Click "Use a verification code."


4. Open the Microsoft Authenticator app on your phone.


5. Click on your CWU credentials in the app.


6. Enter the "one-time password code" from the Authenticator app on your device.

Please note: the "one-time password code" changes every 30 seconds. We recommend that if the clock is less than 10 seconds, you wait for the next code to appear.


7. If approved, you will be logged in

MFA will prompt you to authenticate once every 8 days for most CWU systems. You may be prompted more often if you use VPN, if you use more than one computer, or if you frequently clear your browser cache.

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Details

Article ID: 148060
Created
Fri 12/2/22 4:31 PM
Modified
Thu 5/23/24 3:20 PM