Compatibility Requirements:
- Windows 11 required
- User must be in the Resource Manager group for the shared email account
Summary
This guide walks CWU faculty and staff through the process of adding users to a shared email (SEM) using a Windows 11 PC.
Please note: This guide is for Faculty or Staff who are members of the Resource Manager group for the shared mailbox.
These steps are specific to Windows 11. If you are using Windows 10 or Mac, contact the Service Desk at (509) 963-2001.
Steps to Add a User
- Open the Control Panel from the Start Menu.
Search for Control Panel and click on the first result.
- Click Network and Internet.
Click Network and Internet in Control Panel.
- Click View Network Computers and Devices.
Click View Network Computers and Devices.
- In the toolbar, click Search Active Directory.
Click Search Active Directory.
- Enter the name of the shared email and click Find Now.
If you are unsure of the group name, contact the Service Desk for help.
Enter name and click Find Now.
- In the results, right-click the FA group, select Properties, and click the Add button.
Right-click the FA Group and click Add button.
- Type the user name of the person you want to add. Click OK or Apply to confirm.
- After adding the user, wait 30–35 minutes and then have the user restart Outlook.
- The shared mailbox should now appear in their Outlook account. For help, refer to:
Adding Shared Mailbox & Send as Shared Email Help Guide