To view submitted Ticket Requests, select the Sign-in on the top right of the page and make sure you've successfully signed in. Your display name will be shown on the top right and visit the Services > Ticket Requests at the top of the TeamDynamix portal.
Upon arrival, it will display Ticket Requests that are currently New, In Process, and On Hold in the Status Class field.
You can filter for tickets by the Search field, Service(s), and Created too.
You can also select the checkbox for Include requests that I am listed as a contact on to include ticket requests that you've been added as a contact.
The following status classes are used when...
New indicates that work on a ticket has not been started or has not been accepted.
In Process indicates that a ticket has been accepted, but that work on it has not been completed.
On Hold indicates that work on a ticket has been suspended but may continue later (e.g. awaiting more information, specific dates to reach).
Completed indicates that work on a ticket has been completed.
Cancelled indicates that work on at ticket has been cancelled.
When searching for your submitted tickets, they will appear with the Ticket ID, Title and other details. Click on the Title to review more information about the request.
