To view submitted Ticket Requests, select the Sign-in on the top right of the page and make sure you've successfully signed in. Your display name will be shown on the top right and visit the Services > Ticket Requests at the top of the TeamDynamix portal.
Upon arrival, it will display Ticket Requests that are currently New, In Process, and On Hold in the Status Class field.
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You can filter for tickets by the Search field, Service(s), and Created too.
You can also select the checkbox for Include requests that I am listed as a contact on to include ticket requests that you've been added as a contact.
The following status classes are used when...
New indicates that work on a ticket has not been started or has not been accepted.
In Process indicates that a ticket has been accepted, but that work on it has not been completed.
On Hold indicates that work on a ticket has been suspended but may continue later (e.g. awaiting more information, specific dates to reach).
Completed indicates that work on a ticket has been completed.
Cancelled indicates that work on at ticket has been cancelled.
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When searching for your submitted tickets, they will appear with the Ticket ID, Title and other details. Click on the Title to review more information about the request.
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