If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it's the place where items are moved when you do empty the deleted items folder.
Step One: In Outlook, go to your email folder list, and then click Deleted Items.
Step Two: Make sure Home is selected, and then click Recover Deleted Items From Server.
![](https://cwu.teamdynamix.com/TDPortal/Images/Viewer?fileName=146d5508-8c92-4c76-a404-04cc32f8b991.gif)
Select the item you want to recover, click Restore Selected Items, and then click OK.
![](https://cwu.teamdynamix.com/TDPortal/Images/Viewer?fileName=46111619-203c-4461-bf2f-dbb318da95a8.gif)
If you are using the Outlook Web portal (outlook.office.com):
Step One: Go into the Deleted Items folder and on top of the page clicked the "Recover items deleted from this folder" box.
![](https://cwu.teamdynamix.com/TDPortal/Images/Viewer?fileName=26093304-47e8-41a0-b9f6-1c2c86fb7a58.gif)
Note: The items that can be recovered will only stay in that folder for 30 days before being deleted permanently.