Description/What is it?
- eMarket supports Central Washington University's online payment and storefront services, allowing departments to securely collect payments and manage transactions. This service is supported collaboratively by Finance & Administration partners, including Student Accounts, Accounting, and Auxiliary Services.
eMarket New Merchant/Store request
· Requests must be submitted by the department's Finance Manager or an authorized departmental representative after obtaining all required approvals.
· Prior to submitting this ticket, complete the payment request process through the Microsoft Forms submission available on the Student Accounts website.
· Include the downloaded approved MS form to the ticket and include department name, requested store name, business purpose, funding information, and anticipated go-live date.
eMarket System Issue
· Submit this ticket for system errors, store access issues, customer checkout problems, payment processing concerns, broken links, or service outages.
· Provide details of the issue, any error messages received, affected store(s), and the date and time the issue occurred.
· Include screenshots when available to assist with troubleshooting.
eMarket GL Issue
· Submit this ticket if deposits, payments, refunds, or journal entries are not posting correctly to the department's GL.
· Include the transaction date, amount, store name, chartfield information, and a description of the discrepancy.
· Attach supporting documentation whenever possible.
eMarket Store/Checkout Maintenance Request
· Submit this ticket for changes to report layouts, data fields, report recipients, scheduling, or access permissions.
· Include a detailed description of the requested change and the business reason for the modification.
· Requests impacting data access or security may require approval from the department's Finance Manager before changes can be implemented.