Description/What is it?
- eMarket supports Central Washington University's online payment and storefront services, allowing departments to securely collect payments and manage transactions. This service is supported collaboratively by Finance & Administration partners, including Student Accounts, Accounting, and Auxiliary Services.
Cashiering New Dept/User Request
· Submit this request when a department needs access to record payments and create daily batches within the Cashiering system.
· Include the department name, requested user(s), supervisor information, and the type of access needed.
· Required approvals and training must be completed before access can be granted.
Cashiering System Issue
· Submit this ticket for login issues, system errors, batch-processing problems, receipt printing issues, or payment entry errors.
· Include a detailed description of the issue, any error messages received, the date and time of occurrence, and screenshots when available.
· Provide the affected department and user name(s) to assist with troubleshooting.
Cashiering GL Issue
· Submit this ticket if payments, deposits, or batches are not posting correctly to the department's GL.
· Include the batch number, transaction date, amount, and chartfield information, along with a description of the discrepancy.
· Attach supporting documentation whenever possible.
Cashiering Maintenance Request
· Add, modify, or remove user access.
· Update department information, or chartfields for existing item setup
· Request changes to payment types, receipt settings, or cashiering configurations.
· Include details of the requested change and any required approvals.