Changing Your MyCWU Password

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Summary

This article guides CWU students through the process of changing or resetting their MyCWU password using the process at help.cwu.edu.

Step One: Search help.cwu.edu.

Step Two: Select Password Recovery.

Step Three: Select OK.

Step Four:

Step Five:

Note: If you arrive to a page stating you can not reset your password, call the CWU Service Desk at 509-963-2001.

Select one of the following options to receive the verification code (Email my alternate email, Call my mobile phone, etc.).
Click the following prompt (Email, Call, or Send Notification).
Check for an email, phone call, or Authenticator notification containing your verification code.

Step Six:

Step Seven:

Question One: What is the difference between signing into MyCWU with usernames vs aliases?

Usernames: Will work when signing into MyCWU. They contain your last name and the initial of your first name (Example: The name Central Wildcat would be WildcatC@cwu.edu).
Aliases: Will NOT work when signing into MyCWU. They contain your full first and last name (Example: first.last@cwu.edu).

Question Two: What if I received a "You haven't registered for a password reset" message?

If you have received this message, please call the CWU Service Desk at 509-963-2001.

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Submit a service request.
If you need assistance with the above process, you can submit an online request and our Information Services staff will reach out to you.

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