Changing Your MyCWU Password


 

Summary

 

This article guides CWU students through the process of changing or resetting their MyCWU password using Microsoft’s Self-Service Password Reset (SSPR) service.

 

Content

 

 

 

Password Recovery via Microsoft Self-Service

 

Please note: You must be signed in to your CWU account to change your password this way. If you are unable to log in, use the password reset instructions below instead.

You can also visit help.cwu.edu for additional support.

 

  1. Go to your Microsoft Account page:
    https://myaccount.microsoft.com/


     
  2. Click Change Password and follow the prompts to change your password.

     


Click on Change password on your Microsoft account page.

 

 

Password Reset Methods

 

Email Verification
 

  1. On the Sign in window, please click the Can't access your account? hyperlink. 
     


Click Can't access your account? to begin recovering password via email.

 

  1. In the CWU Account Management screen, click Change your Password via Microsoft Site.
     


Click on Change your Password via Microsoft Site.

 

  1. On the following screen, enter your email or user name and the CAPTCHA and click Next.


Enter your email/user name and CAPTCHA.

 

  1. On the following screen, click Email and Microsoft will send a verification code to your personal address listed in MyCWU.
     
Please note: If your personal email is outdated, this method may not be available.



Click Email to retrieve code for resetting password.

 

  1. Retrieve the verification code from your email inbox.
     

  1. Enter the code in the field provided and click Next.

 

 

Phone Call Verification
 

  1. If your phone number is on file in MyCWU, select the Call option.

  1. Microsoft will only display the last two digits of your registered phone number. To confirm your identity, enter your full phone number.
     
  2. Answer the call from Microsoft and press # to confirm your identity.
     
Please note: If no phone number is registered, this option won't appear.

 

 

Microsoft Authenticator Notification
 

This method requires that your account has Multi-Factor Authentication (MFA) set up using Microsoft Authenticator.
 

  1. Click Send Notification.
     
  2. When prompted, enter the numbers shown on screen into your app.

Please note: If the app notification hides the numbers, click I can't see the numbers to reveal them again.

 

 

Authenticator Code
 

If you are using Microsoft Authenticator, you can use a time-based one-time code:
 

  1. Open your authenticator app.
     
  2. Enter the code displayed.
     
  3. Click Next to continue.
     
Please note: This method is available only if you registered the app previously.

 

 

Password Requirements


Once your identity is verified, you'll be prompted to create a new password.

 

  • Your new password must:
     
  • Be at least 14 characters long
     
  • Include 3 out of 4 of the following:
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Symbols (e.g. !, #, $, etc.)
       
  • Not contain your name, user name, birth date, or personal information.
     
Please note: When password meets criteria, you'll see a confirmation message: Your password has been successfully reset.

 

 

Additional Resources

 

Submit a Service Request

Do you need additional assistance? If so, submit a service request here.

 

 

Was this helpful?
100% helpful - 1 review
Print Article

Related Articles (4)

Learn how to create your CWU account to access MyCWU, Canvas and Outlook.
A simple guide to have students keep their home email address up-to-date and allows users to recover their MyCWU account.
A step by step guide on updating your contact information, including home addresses, contact numbers, and email addresses.
A step by step guide on finding and viewing your 1098-T tax form.