Changing Your MyCWU Password

Summary

This article guides CWU students through the process of changing or resetting their MyCWU password using Microsoft’s Self-Service Password Reset (SSPR) service.

Content

• Password Recovery via Microsoft Self-Service
• Password Reset Methods
• Password Requirements

1. Go to your Microsoft Account page:
   https://myaccount.microsoft.com/
   
    
2. Click Change Password and follow the prompts to change your password.
   
    

Click on Change password on your Microsoft account page.

Email Verification
 

1. On the Sign in window, please click the Can't access your account? hyperlink. 
    

Click Can't access your account? to begin recovering password via email.

2. In the CWU Account Management screen, click Change your Password via Microsoft Site.
    

Click on Change your Password via Microsoft Site.

3. On the following screen, enter your email or user name and the CAPTCHA and click Next.

Enter your email/user name and CAPTCHA.

4. On the following screen, click Email and Microsoft will send a verification code to your personal address listed in MyCWU.
    

Click Email to retrieve code for resetting password.

5. Retrieve the verification code from your email inbox.
    

6. Enter the code in the field provided and click Next.

Phone Call Verification
 

1. If your phone number is on file in MyCWU, select the Call option.

2. Microsoft will only display the last two digits of your registered phone number. To confirm your identity, enter your full phone number.
    
3. Answer the call from Microsoft and press # to confirm your identity.
    

Microsoft Authenticator Notification
 

This method requires that your account has Multi-Factor Authentication (MFA) set up using Microsoft Authenticator.
 

1. Click Send Notification.
    
2. When prompted, enter the numbers shown on screen into your app.

Authenticator Code
 

If you are using Microsoft Authenticator, you can use a time-based one-time code:
 

1. Open your authenticator app.
    
2. Enter the code displayed.
    
3. Click Next to continue.
    

Once your identity is verified, you'll be prompted to create a new password.
 

• Your new password must:
   
• Be at least 14 characters long
   
• Include 3 out of 4 of the following:
  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Numbers (0-9)
  • Symbols (e.g. !, #, $, etc.)
     
• Not contain your name, user name, birth date, or personal information.
   

Additional Resources

Submit a Service Request

Do you need additional assistance? If so, submit a service request here.