Description/What is it?
- The Student Payment System allows students and authorized users to view account balances, make payments, manage payment plans, and access billing information online. Use these services to report issues that prevent access to or use of the student payment platform.
Student Payment System Error or Posting Issue
Use this request when payments, account activity, or system functionality are not displaying or working as expected.
Examples:
- Payment submitted but not reflected on the student account
- Payment confirmation received but account balance did not update
- Duplicate payment concerns
- Missing transaction history
- System error messages
- Pages not loading correctly or unexpected system behavior
- Other technical issues not covered by the categories above