Description/What is it?
- The Student Payment System allows students and authorized users to view account balances, make payments, manage payment plans, and access billing information online. Use these services to report issues that prevent access to or use of the student payment platform.
Services:
Student Payment Processing Issue
Use this request when a payment cannot be completed or is not processing successfully.
Examples:
- Payment declines with no clear explanation
- Error messages during checkout
- Payment page freezing or timing out
- Inability to submit payment information
Student Payment System Access Issue
Use this request when a student or authorized user cannot access the Student Payment System.
Examples:
- Unable to log in
- Password or authentication issues
- Authorized user access problems
- Blank or error pages preventing access
Student Payment Plan Issue
Use this request when a student is experiencing problems with payment plan enrollment or management.
Examples:
- Unable to enroll in a payment plan
- Payment plan not displaying correctly
- Scheduled payments not processing
- Questions regarding payment plan setup
Student Payment System Error or Posting Issue
Use this request when payments, account activity, or system functionality are not displaying or working as expected.
Examples:
- Payment submitted but not reflected on the student account
- Payment confirmation received but account balance did not update
- Duplicate payment concerns
- Missing transaction history
- System error messages
- Pages not loading correctly or unexpected system behavior
- Other technical issues not covered by the categories above