My Recently Visited Services

Experiencing issues with your Consolidated modem in either the Brooklane, Getz-Short or Wahle apartments?

Are you a student living on campus and you need information about ResNet Jail?

Seeking help getting a device on either the Wi-Fi or wired ResNet network in the residence halls? Need assistance with connecting to your Fairpoint Modem in your apartment?

Need assistance on connecting to CWU's Wi-Fi network?

Seeking to have a network folder created and added? Need assistance mapping a network drive?

Want to report a broken University Housing and New Student Programs system?

Is there an issue with the Report, Form or Dashboard in CatPlan?

We want to hear from you. Please contact us with your concerns, praise and questions

Seeking assistance or support with connecting a computing device at CWU Ellensburg or other CWU Campus locations?

This request is to be submitted by the direct supervisor of the new employee.  The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.

Issue with a computer in a student lab?

Is there an issue with an existing Microsoft 365 service?

Request for credit card reader checkout to support an event.
*2 week minimum lead time is required to process this request.
**Please note, due to high demand and regular internal requirements, a maximum of two card readers can be checked out for a single event. Card readers must be returned within 1 business day of the event date. Failure to comply with this requirement may result in the suspension of future checkout privileges.

Request an exemption to the auto-lock policy for your CWU owned PC desktop computer.

Office of Information Security and Data Privacy Office will review newly submitted or renewable documentation, and newly purchased software.

Seeking to have a non-data jack converted to allow network connectivity in your residence hall room?

Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.

Do you need assistance or have questions regarding Budgets, nVision Reports, Requisitions, or Travel?

A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.

Submit a solution request when you need more in depth support, consultation, or services from the IS Dept.

Do you need to check out a Conference Phone? Do you need to schedule the Conference Bridge service?

Academic Advisor support for the Inspire platform.

Looking to have computing equipment removed from your department?

Experiencing wired network connectivity issues at CWU Ellensburg or other CWU Campus locations?

Need assistance with an Microsoft 365 service or have a business case Enterprise App Development can provide support for?