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Service Catalog

Categories (19)

Passwords & Account Access

• Log-In Issues – MyCWU/Canvas
• Email Account Issues
• VPN - Off Campus Access
• Network Drive Access

University Auxiliary Services

Deploys and maintains operational systems that utilize personal computers, networking equipment and other university assets.

Network, Connectivity & Wireless

• ResNet Connectivity
• Campus Network
• Wireless Network

MyCWU & Business Systems

• MyCWU - CS, FS, HR, TheCIS
• Housing & New Student Programs
• Conduct/Wellness
• ResLife/ECLC

Email, Calendaring, and Skype

• Email Alias Name Change
• Mobile Device Email Setup
• Outlook Email/Calendar and Archive Issues

Labs/Classroom/Media Services

• Classroom Technology Support
• Computer Lab Support
• Distance Education Support
• General Media Services

Computing & Software Support

• Computer Refresh Program
• Multifunction Printer Support
• Computer Repair/Support/Software & Licensing


• Campus Phone Line Request/Changes
• Calling Bridge
• Voicemail Assistance

Solution Requests

Do you have a proposal that offers a solution to a business need? Have a request for changes?

Tell Information Services

• Report an Outage
• General Request

Office Moves

Office moves require coordination between multiple departments. Information Services will coordinate telephone and computer transfers. Facilities will need to be contacted for moving boxes, desks and physically moving a workstation.


Institutional Effectiveness

One-time requests for data, request access and/or support/training for Dashboards (TheCIS), Grant support and Research

Human Resources

CWU HR Office (509) 963-1202. Request access to Central Learning Academy, Opt out of CWU Directory Photo, & Report HR website changes.

Live Event Services

• Live Stream Request
• Audio/Video Quality
• Web Site
• Issues

UHNSP - University Housing and New Student Programs

- Housing
- Conduct/Wellness
- Residence Life/ECLC

University Advancement

• Alumni, donors & friends data, reports and analytics
• Systems access, support and configuration