Knowledge Base

Categories (11)

Passwords & Account Access

Information about your MyCWU account and keeping it up to date can be found here.
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Printing, Remote Access & Network Drives

Printing, Network Drives and Remote Working assistance can be found here.
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On-Campus Wireless & ResNet Connectivity

Assistance with the on-campus Wildcats and residence hall "ResNet" networks
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Software Support

Office365, OneDrive, SharePoint, Teams and other general software support
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MyCWU & Business Systems

- MyCWU - (Campus Solutions, Financial Systems, HR Information System)
- UHNSP
- CAPS+
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Academic Technology and Media

Articles pertaining to classrooms and other academic technology.
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Email, Calendaring, & Shared Mailboxes

Outlook and other Email, Calendar and Shared Access Support.
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Phones

Information about Voicemail, conference calls and other Telecom support are listed here.
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Canvas & Learning Technologies

• Canvas
• Kaltura
• LockDown Browser
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Information Security Services

Phishing, Multi Factor Authentication, Encryption, and More!
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Remote Work Tools

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Articles (1)

Password reset via Microsoft Self-Service Password Reset

Overview of the password reset process via Microsoft's delivered solution, SSPR.