Knowledge Base

Categories (12)

Passwords & Account Access

Information about your MyCWU account and keeping it up to date can be found here.
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Printing, Remote Access & Network Drives

Printing, Network Drives and Remote Working assistance can be found here.
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On-Campus Wireless & ResNet Connectivity

Assistance with the on-campus Wildcats and residence hall "ResNet" networks
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Software Support

Office365, OneDrive, SharePoint, Teams and other general software support
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MyCWU & Business Systems

- MyCWU - (Campus Solutions, Financial Systems, HR Information System)
- UHNSP
- CAPS+
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Academic Technology and Media

Articles pertaining to classrooms and other academic technology.
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Email, Calendaring, & Shared Mailboxes

Outlook and other Email, Calendar and Shared Access Support.
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Phones

Information about Voicemail, conference calls and other Telecom support are listed here.
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Canvas & Learning Technologies

• Canvas
• Kaltura
• LockDown Browser
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Information Security Services

Phishing, Multi Factor Authentication, Encryption, and More!
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Remote Work Tools

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Web Services

This section provides guides, tutorials, and reference materials to support CWU website editors, content managers, and departmental staff. Topics include Cascade CMS instructions, web content standards, accessibility requirements, and best practices for maintaining accurate, accessible, and effective CWU web content.
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Articles (1)

Password reset via Microsoft Self-Service Password Reset

Overview of the password reset process via Microsoft's delivered solution, SSPR.