Services A-Z (146)

Any information that needs to be added to an RE record, besides biographical information: media, rosters, relationships, attributes, appeals, volunteer roles, etc.

This is Apple computing repairs for students arranged through the Wildcat Shop.

Is there an issue with an existing auxiliaries operated system?

Have a business case for Auxiliary Services?

Schedule an appointment with ATMS on how-to use the Classroom technology.

Anything need replacing? Projector dim? Screen off-center?

Need assistance with the AV equipment in a conference room?

Anything need replacing? Projector dim? Screen off-center?

Do you have an event that requires AV setup/configuration for invited guests, a film festival, livestreaming, specific audio transmission, something pretty special?

Looking for new enhancements or additions to a Classroom, Conference room or Collaborative-space?

Want to set up a training session? We can schedule a training in the space you will be using or utilize our dedicated training space with classroom equipment!

Have a general request for Aviation?

Campus-wide lecture capture system. Used to record voice-over lectures and screen-capture videos that can be posted within Canvas courses

Update biographical information in Raisers Edge.

Reset password in one of the systems we administer. (Raiser’s Edge [RE], Financial Edge [FE], Financial Edge NXT [FE NXT], Amplo CMS, etc.)

For immediate assistance call 1-877-399-8897 or click to connect to all Canvas resources.

For immediate assistance contact Canvas Technical Support 24/7 at 1-877-399-8897

Has your name been updated within MyCWU but not reflecting in Canvas yet?

Looking to gain access to CatPlan or having issues connecting to CatPlan?

Is there an issue with the Report, Form or Dashboard in CatPlan?

Looking to get a new Report, Form or Dashboard from CatPlan?

Have an issue inside of SmartView for Catplan?

Want to have SmartView installed and setup for CatPlan?

Looking for some training or something that isn't covered above?

Central Learning Academy Online provides training access for permanent employees at CWU. It provides professional development opportunities as well as required training.

Make a change to an existing Foundation fund. (Also known as account, PID or Project ID.)

Please follow instructions listed under the CWU Foundation for Foundation Check Request.

Returning to campus with a CWU-tagged computer?

Do you need to check out a Conference Phone? Do you need to schedule the Conference Bridge service?

Contact information for a constituent.

Request a user account in Raiser's Edge, Financial Edge, FE NXT or any of our other systems.

Request for a new person, business or foundation record in Raiser's Edge.

Need to make an update to your department's website? Are you experiencing a broken link on cwu.edu?

Use this form to report dashboard performance issues.

Need to report an issue with a hosted system/equipment at Samuelson Data Center?

Seeking to have equipment or systems hosted at the Samuelson Data Center?

Request a constituent list of donors, alumni or friends.

Complete this form to report an incident with a distance education class or video conference.

Experiencing issues with your CWU workstation?

Seeking assistance or inquiring about computer hardware or software?

Do you have a need for standard desktop software to be installed/updated on your device?

The DocuSign Solution request is designed to capture enough information allow us to contact your department regarding finding an optimal solution that can bring users quickly together in a digitally secure location to complete complex agreements involving multiple people, documents and approval/review stages.

Request Summary or Detailed Fundraising Totals by Class, Major, Fund or other criteria

Do you currently accept payment for services offered in your department? Would you like to reduce the administrative burden with your current payment process and maintain Payment Card Industry (PCI) compliance? Use the Request eCommerce green button to initiate the process of creating an eMarket website to process payments online.

Relocations typically occur due to a building remodel, the completion of a new facility, re-organization, or a space assignment change required to better support University operations. The instructions that follow are designed to simplify the preparation, move-in and resettling process.

Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.

Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.

Are you experiencing an issue with Budgets, nVision Reports, Requisitions, or Travel?

Do you need assistance or have questions regarding Budgets, nVision Reports, Requisitions, or Travel?

Are you experiencing an issue within the Enterprise HR System? This includes unplanned interruption of service, reduction in quality of the system or Enterprise HR system failure.

Do you need assistance or have a request regarding HR Systems such as Benefits, Payroll, Self Service/Manager Self Service, Time and Attendance or Training?

Are you experiencing an issue with Campus Solutions? This includes unexpected errors and unplanned interruptions with student account access, student academic records access, and academic queries/reporting.

Do you need service or access to Campus Solution modules? This service includes help with student academic/enrollment, admissions, financials, aid and degree information, new query or query updates, or access to pages within MyCWU.

- Request AiM/AiMIQ Account
- Request Data
- Need help on the AiM/AiMIQ
- Report issues
- Request business automation, reports, customization, and projects

If you need a cash box for an event out of your Foundation account.

Request a check for reimbursement or contract payment.

If you have a fundraising event and need the Foundation to process your funds please start here.

We want to hear from you. Please contact us with your concerns, praise and questions

Location research

CWU Foundation forms and templates to document planned gift expediencies, endowments or major gift annual support . Please submit completed form to the CWU Foundation.

If you have a Gift in Kind and need to credit it to your Foundation account, please request service here.

Weekly gift report of all gifts processed during the week.

CWU Foundation Form for a Gift-In-Kind. Please complete form with signatures before submitting along with a service request to the CWU Foundation.

Looking to have computing equipment that you need to dispose?

Any important information for Operations.

Need to report an issue with a High Performance Computing platform or CWU's IBM Turing Cluster?

Seeking High Performance Computing resources for a project - or looking to establish a new HPC hardware platform?

Request assistance from the HR Administrative Support Staff.

HR Internal Employee Services Support

Request to review Position Description or Allocation

This form is for HR staff to submit a request for a new Webpage.

This form is for HR staff to submit a Webpage deletion request..

This form is for HR staff to request changes to the HR Webpage.

We want to know about your important guest coming to campus!

This request includes:
- One-time data query (ad-hoc)
- One-time data report (ad-hoc)
- Reoccurring report
- Grant Support

Need to report an issue with an existing/requested Internet Infrastructure?

Seeking to have a Internet Infrastructure Request completed?

Request a physical Multi-factor Authentication Token used for MFA required systems.

Are you off the CWU Campus and need assistance accessing MyCWU?

Do you need help with MyCWU?

Seeking to have a network folder created and added? Need assistance mapping a network drive?

Need to report a network breach, DNS/RP2 or other network security issues?

Seeking to have a network security change made? (Splunk, Netflow accounting, Firewall, IDS, etc.)

Seeking advice or help on picking new desktop equipment, printers or other devices?

Create a new Foundation fund. (Also known as account, PID or Project ID.)

Do you have a need for training or a workshop that does not currently exist at CWU? Central Learning Academy can provide resources for training or professional development. Needs analysis are conducted on requests for new materials.

Need assistance with an Office 365 service or have a business case Enterprise Integrations can provide support for?

Is there an issue with an existing Office 365 service?

This request is to be submitted by the supervisor of the new employee.  The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.

Campus-wide lecture capture system. Used to record voice-over lectures and screen-capture videos that can be posted within Canvas courses.

Please submit to have your photo excluded from the CWU Employee Directory. Your photo will be replaced with our CWU Wildcat Statue image.

Need assistance with setting up an account, changing a password or requesting a new account?

Request more permissions in one of our systems (RE, RE NXT, FE, FE NXT, etc)

Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?

CWU Foundation Form to initiate a new project (PID) in financial system. Please submit service ticket for a New PID request to begin process for any new project.

CWU Foundation form to document a multi-year pledge agreement or a planned gift expectancy. Please contact Advancement Operations is you have questions about the forms.

This service is for anything you need either added or taken off of your profile, questions about prospects in your portfolio, etc.

Seeking to add a printer to the network, connect to your workstation or inquiry on a new printer?

Experiencing issues with a local or network printer?

In-depth prospect research

If there is a gift that needs an adjustment

Registration for Training Request - Central Learning Academy will assist with setting up your training for tracking inside of MyCWU.

Need assistance with getting remotely connected to CWU's network after receiving VPN access? Help connecting to a Network Drive or Remote Desktop remotely?

A design course is used to construct course content in Canvas before teaching a course. You can request as many design courses as needed.

Department managers can use this form to submit a request for a new SharePoint team site.

Canvas courses will conclude for faculty one quarter after the course was taught. For example, Summer 2015 courses will remain active for faculty until the end of Fall 2015. Complete this request if you need to have your course re-opened.

SharePoint Site Owners can use this form to request assistance from the SharePoint Administrator for issues with apps, web parts, or assigning new owners.

Please request training for any of our systems including but not limited to: Raiser's Edge, Financial Edge, Team Dynamix, etc.

- Request IE conduct a research project
- Request analysis assistance on an institutional research project

Are you a student living on campus and you need information about ResNet Jail?

Seeking to have a non-data jack converted to allow network connectivity in your residence hall room?

Experiencing issues with your FairPoint modem in either the Brooklane, Getz-Short or Wahle apartments?

Experiencing slow performance in your residence hall or connectivity issues over the Wi-Fi or wired ResNet network?

Seeking help getting a device on either the Wi-Fi or wired ResNet network in the residence halls? Need assistance with connecting to your Fairpoint Modem in your apartment?

Click in to report a problem with Responds 4.0 for test authoring. The download and passcode information is available to all faculty via the CWU Instructor Resource Course in Canvas.

Seeking help with SEOI (EvaluationKIT)?

Course sections are automatically combined in Canvas if they have the same course ID, instructor, and teaching modality (face-to-face or online). Instructors can request to have their sections separated, if they do not want to teach from one single Canvas course.

Experiencing an issue with Slate?

Need access, training or support in Slate?

Do you have a proposal that offers a solution to a business need? Request this and complete the Solution Request Form for such things as:
Looking into purchasing new software - CWU may already have a solution you can use!
See a need for improvement to a business process?
Request for changes required by outside agencies for reporting or compliance.

Departments and programs that engage in planning events/activities that involve soliciting sponsorships, paid registrations, and recognition activities must submit a sponsorship form and a copy of the sponsorship agreement along with the revenue (check, credit card payment) for deposit with the CWU Foundation.

Request for edit on Student Employment Website

Issue with a computer in a student lab?

Seeking to have software installed in a specific student computer lab?

This request is to be submitted by the supervisor of the new student position account. The supervisor is responsible for checking the box(s) where PeopleSoft, Network Folder and Work Hour restrictions are required.

- Request access and/or training to Analytics
- Report problems with dashboards or data
- Request a new dashboard
- Issues tracking

Time Reporting/Absence Management questions or issues.

If we need to add a tribute to a record because gifts will be coming in honoring the deceased.

Want to report a broken University Housing and New Student Programs system?

Seeking to have assistance or support in an existing system within University Housing and New Student Programs?

Need to report an issue with an existing Virtual Machine that is currently hosted on CWU's network?

Seeking to have a Virtual Machine on CWU's network or have an existing one tuned?

Do you need assistance with your Voicemail? Do you need the Voicemail password reset?

Do you want to request VPN access to the CWU Campus Network?

Experiencing issues with a Wepa kiosk on campus?

Need assistance on connecting to CWU's Wi-Fi network?

Experiencing issues or lost connectivity to CWU's Wi-Fi network?

Would you like to have your Windows 7/8 machine updated to Windows 10? Submit your request here!

Experiencing wired network connectivity issues at CWU Ellensburg or other CWU Campus locations?

Seeking assistance or support with connecting a computing device at CWU Ellensburg or other CWU Campus locations?