Services A-Z (143)
University Advancement / Operations
Any information that needs to be added to an RE record, besides biographical information: media, rosters, relationships, attributes, appeals, volunteer roles, etc.
Desktop Computing & Printing Support / Apple Repair
This is Apple computing repairs for students arranged through the Wildcat Shop.
Academic Technology & Media Services / Augmented/Virtual Reality (AR/VR)
Want to request an AR/VR Session?
University Auxiliary Services
Is there an issue with an existing auxiliaries operated system?
University Auxiliary Services
Have a business case for Auxiliary Services?
Academic Technology & Media Services / AV Technology Support - Classrooms
Schedule an appointment with ATMS on how-to use the Classroom technology.
Academic Technology & Media Services / AV Technology Support - Classrooms
Anything need replacing? Projector dim? Screen off-center?
Academic Technology & Media Services / AV Technology Support - Conference Room
Need assistance with the AV equipment in a conference room?
Academic Technology & Media Services / AV Technology Support - Conference Room
Anything need replacing? Projector dim? Screen off-center?
Academic Technology & Media Services / ATMS Digital Signage
Academic Technology & Media Services
Do you have an event that requires AV setup/configuration for invited guests, a film festival, livestreaming, specific audio transmission, something pretty special?
Academic Technology & Media Services
Looking for new enhancements or additions to a Classroom, Conference room or Collaborative-space?
Academic Technology & Media Services
This request is used for executive meeting technology support for Barge Hall meeting rooms and elsewhere around campus by advance request.
Academic Technology & Media Services
Want to set up a training session? We can schedule a training in the space you will be using or utilize our dedicated training space with classroom equipment!
Academic Technology & Media Services / Aviation Support
Have a general request for Aviation?
Canvas & Learning Technologies / Faculty
Campus-wide lecture capture system. Used to record voice-over lectures and screen-capture videos that can be posted within Canvas courses
University Advancement / Operations
Update biographical information in Raisers Edge.
University Advancement / Operations
Reset password in one of the systems we administer. (Raiser’s Edge [RE], Financial Edge [FE], Financial Edge NXT [FE NXT], Amplo CMS, etc.)
Canvas & Learning Technologies / Faculty
For immediate assistance call 1-877-399-8897 or click to connect to all Canvas resources.
Canvas & Learning Technologies / Students
For immediate assistance contact Canvas Technical Support 24/7 at 1-877-399-8897
MyCWU & Business Systems / CatPlan
Looking to gain access to CatPlan or having issues connecting to CatPlan?
MyCWU & Business Systems / CatPlan
Is there an issue with the Report, Form or Dashboard in CatPlan?
MyCWU & Business Systems / CatPlan
Looking to get a new Report, Form or Dashboard from CatPlan?
MyCWU & Business Systems / CatPlan
Have an issue inside of SmartView for Catplan?
MyCWU & Business Systems / CatPlan
Want to have SmartView installed and setup for CatPlan?
MyCWU & Business Systems / CatPlan
Looking for some training or something that isn't covered above?
Human Resources / Central Learning Academy
Central Learning Academy Online provides training access for permanent employees at CWU. It provides professional development opportunities as well as required training.
University Advancement / CWU Foundation
Make a change to an existing Foundation fund. (Also known as account, PID or Project ID.)
University Advancement / Advancement Forms
Please follow instructions listed under the CWU Foundation for Foundation Check Request.
Desktop Computing & Printing Support
Wi-Fi, Network and Telecommunication / Phones
Do you need to check out a Conference Phone? Do you need to schedule the Conference Bridge service?
University Advancement / Development
Contact information for a constituent.
University Advancement / Operations
Request a user account in Raiser's Edge, Financial Edge, FE NXT or any of our other systems.
University Advancement / Operations
Request for a new person, business or foundation record in Raiser's Edge.
Web Services
Need to make an update to your department's website? Are you experiencing a broken link on cwu.edu?
Business Intelligence
Use this form to report dashboard performance issues.
Data Center/Infrastructure Services / Data Center Hosting
Need to report an issue with a hosted system/equipment at Samuelson Data Center?
Data Center/Infrastructure Services / Data Center Hosting
Seeking to have equipment or systems hosted at the Samuelson Data Center?
University Advancement / Operations
Request a constituent list of donors, alumni or friends.
Canvas & Learning Technologies
Complete this form to report an incident with a distance education class or video conference.
Desktop Computing & Printing Support / Desktop Computing
Experiencing issues with your CWU workstation?
Desktop Computing & Printing Support / Desktop Computing
Seeking assistance or inquiring about computer hardware or software?
Desktop Computing & Printing Support / Desktop Computing
Do you have a need for standard desktop software to be installed/updated on your device?
MyCWU & Business Systems / Business Applications
The DocuSign Solution request is designed to capture enough information allow us to contact your department regarding finding an optimal solution that can bring users quickly together in a digitally secure location to complete complex agreements involving multiple people, documents and approval/review stages.
University Advancement / Operations
Request Summary or Detailed Fundraising Totals by Class, Major, Fund or other criteria
MyCWU & Business Systems / Business Applications
Do you currently accept payment for services offered in your department? Would you like to reduce the administrative burden with your current payment process and maintain Payment Card Industry (PCI) compliance? Use the Request eCommerce green button to initiate the process of creating an eMarket website to process payments online.
Office Moves
Relocations typically occur due to a building remodel, the completion of a new facility, re-organization, or a space assignment change required to better support University operations. The instructions that follow are designed to simplify the preparation, move-in and resettling process.
Email, Calendaring & Drives / Email & Calendaring
Need assistance with your Outlook mailbox or calendar, for instance, logging into email, requesting for shared mailbox/calendars or adding to a mobile device.
Email, Calendaring & Drives / Email & Calendaring
Would you like to change your FirstName.LastName email alias or a username change? Click the request service using the green button to the right.
MyCWU & Business Systems / Business Applications
Do you need assistance or have questions regarding Budgets, nVision Reports, Requisitions, or Travel?
MyCWU & Business Systems / Business Applications
Are you experiencing an issue within the Enterprise HR System? This includes unplanned interruption of service, reduction in quality of the system or Enterprise HR system failure.
MyCWU & Business Systems / Business Applications
Do you need assistance or have a request regarding HR Systems such as Benefits, Payroll, Self Service/Manager Self Service, Time and Attendance or Training?
MyCWU & Business Systems / Business Applications
Click on this topic to get help with issues such as: student account access, student academic records access, and academic queries/reporting.
Desktop Computing & Printing Support
If you need a laptop, webcam or hotspot, please fill out this request.
Facilities Information Requests
- Request AiM/AiMIQ Account
- Request Data
- Need help on the AiM/AiMIQ
- Report issues
- Request business automation, reports, customization, and projects
University Advancement / CWU Foundation
If you need a cash box for an event out of your Foundation account.
University Advancement / CWU Foundation
Request a check for reimbursement or contract payment.
University Advancement / Foundation Event Support
If you have a fundraising event and need the Foundation to process your funds please start here.
Tell Information Services
We want to hear from you. Please contact us with your concerns, praise and questions
University Advancement / Development
Location research
University Advancement / Advancement Forms
CWU Foundation forms and templates to document planned gift expediencies, endowments or major gift annual support . Please submit completed form to the CWU Foundation.
University Advancement / CWU Foundation
If you have a Gift in Kind and need to credit it to your Foundation account, please request service here.
University Advancement / Operations
Weekly gift report of all gifts processed during the week.
University Advancement / Advancement Forms
CWU Foundation Form for a Gift-In-Kind. Please complete form with signatures before submitting along with a service request to the CWU Foundation.
Desktop Computing & Printing Support / Hardware Purchasing & Disposal
Looking to have computing equipment that you need to dispose?
University Advancement / Operations
Any important information for Operations.
Data Center/Infrastructure Services / High Performance Computing
Need to report an issue with a High Performance Computing platform or CWU's IBM Turing Cluster?
Data Center/Infrastructure Services / High Performance Computing
Seeking High Performance Computing resources for a project - or looking to establish a new HPC hardware platform?
Human Resources / HR Internal Support
Request assistance from the HR Administrative Support Staff.
Human Resources / HR Internal Support
HR Internal Employee Services Support
Human Resources
Request to review Position Description or Allocation
Human Resources / HR Website Modification Requests
This form is for HR staff to submit a request for a new Webpage.
Human Resources / HR Website Modification Requests
This form is for HR staff to submit a Webpage deletion request..
Human Resources / HR Website Modification Requests
This form is for HR staff to request changes to the HR Webpage.
University Advancement / Development
We want to know about your important guest coming to campus!
Institutional Effectiveness
This request includes:
- One-time data query (ad-hoc)
- One-time data report (ad-hoc)
- Reoccurring report
- Grant Support
Wi-Fi, Network and Telecommunication / Wired Network & Security
Need to report an issue with an existing/requested Internet Infrastructure?
Wi-Fi, Network and Telecommunication / Wired Network & Security
Seeking to have a Internet Infrastructure Request completed?
Canvas & Learning Technologies / Students
Passwords & Account Access / Off Campus Access
Are you off the CWU Campus and need assistance accessing MyCWU?
MyCWU & Business Systems / Business Applications
Do you need help with MyCWU?
Email, Calendaring & Drives / Network Drive/Folders
Seeking to have a network folder created and added? Need assistance mapping a network drive?
Wi-Fi, Network and Telecommunication / Wired Network & Security
Need to report a network breach, DNS/RP2 or other network security issues?
Wi-Fi, Network and Telecommunication / Wired Network & Security
Seeking to have a network security change made? (Splunk, Netflow accounting, Firewall, IDS, etc.)
Desktop Computing & Printing Support / Hardware Purchasing & Disposal
Seeking advice or help on picking new desktop equipment, printers or other devices?
University Advancement / CWU Foundation
Create a new Foundation fund. (Also known as account, PID or Project ID.)
Human Resources / Central Learning Academy
Do you have a need for training or a workshop that does not currently exist at CWU? Central Learning Academy can provide resources for training or professional development. Needs analysis are conducted on requests for new materials.
MyCWU & Business Systems / Office 365 Services
Need assistance with an Office 365 service or have a business case Enterprise Integrations can provide support for?
MyCWU & Business Systems / Office 365 Services
Is there an issue with an existing Office 365 service?
Onboarding & Student Position Accounts
This request is to be submitted by the supervisor of the new employee. The supervisor is responsible for checking the box(s) where PeopleSoft access is required and will be required to enter the Employee ID or Username.
Canvas & Learning Technologies / Students
Campus-wide lecture capture system. Used to record voice-over lectures and screen-capture videos that can be posted within Canvas courses.
Human Resources
Please submit to have your photo excluded from the CWU Employee Directory. Your photo will be replaced with our CWU Wildcat Statue image.
Passwords & Account Access
Need assistance with setting up an account, changing a password or requesting a new account?
University Advancement / Operations
Request more permissions in one of our systems (RE, RE NXT, FE, FE NXT, etc)
Wi-Fi, Network and Telecommunication / Phones
Do you need to order a new phone, new phone line or repairs to a phone? Do you have questions regarding your long distance billing?
University Advancement / Advancement Forms
CWU Foundation Form to initiate a new project (PID) in financial system. Please submit service ticket for a New PID request to begin process for any new project.
University Advancement / Advancement Forms
CWU Foundation Form to document a multi-year pledge agreement.
University Advancement / Development
This service is for anything you need either added or taken off of your profile, questions about prospects in your portfolio, etc.
Desktop Computing & Printing Support / Printing
Seeking to add a printer to the network, connect to your workstation or inquiry on a new printer?
Desktop Computing & Printing Support / Printing
Experiencing issues with a local or network printer?
University Advancement / Development
In-depth prospect research
University Advancement / Operations
If there is a gift that needs an adjustment
Human Resources / Central Learning Academy
Registration for Training Request - Central Learning Academy will assist with setting up your training for tracking inside of MyCWU.
Passwords & Account Access / Remote Access and VPN
Need assistance with getting remotely connected to CWU's network after receiving VPN access? Help connecting to a Network Drive or Remote Desktop remotely?
Canvas & Learning Technologies / Faculty
A design course is used to construct course content in Canvas before teaching a course. You can request as many design courses as needed.
MyCWU & Business Systems / Office 365 Services
Department managers can use this form to submit a request for a new SharePoint team site.
Canvas & Learning Technologies / Faculty
Canvas courses will conclude for faculty one quarter after the course was taught. For example, Summer 2015 courses will remain active for faculty until the end of Fall 2015. Complete this request if you need to have your course re-opened.
MyCWU & Business Systems / Office 365 Services
SharePoint Site Owners can use this form to request assistance from the SharePoint Administrator for issues with apps, web parts, or assigning new owners.
University Advancement / Operations
Please request training for any of our systems including but not limited to: Raiser's Edge, Financial Edge, Team Dynamix, etc.
Institutional Effectiveness
- Request IE conduct a research project
- Request analysis assistance on an institutional research project
Wi-Fi, Network and Telecommunication / ResNet
Are you a student living on campus and you need information about ResNet Jail?
Wi-Fi, Network and Telecommunication / ResNet
Seeking to have a non-data jack converted to allow network connectivity in your residence hall room?
Wi-Fi, Network and Telecommunication / ResNet
Experiencing issues with your FairPoint modem in either the Brooklane, Getz-Short or Wahle apartments?
Wi-Fi, Network and Telecommunication / ResNet
Experiencing slow performance in your residence hall or connectivity issues over the Wi-Fi or wired ResNet network?
Wi-Fi, Network and Telecommunication / ResNet
Seeking help getting a device on either the Wi-Fi or wired ResNet network in the residence halls? Need assistance with connecting to your Fairpoint Modem in your apartment?
Canvas & Learning Technologies / Faculty
Click in to report a problem with Responds 4.0 for test authoring. The download and passcode information is available to all faculty via the CWU Instructor Resource Course in Canvas.
MyCWU & Business Systems
Seeking help with SEOI (EvaluationKIT)?
Canvas & Learning Technologies / Faculty
Course sections are automatically combined in Canvas if they have the same course ID, instructor, and teaching modality (face-to-face or online). Instructors can request to have their sections separated, if they do not want to teach from one single Canvas course.
Email, Calendaring & Drives / Skype for Business
Need assistance signing in or using Skype for Business?
Solution Requests
Do you have a proposal that offers a solution to a business need? Request this and complete the Solution Request Form for such things as:
Looking into purchasing new software - CWU may already have a solution you can use!
See a need for improvement to a business process?
Request for changes required by outside agencies for reporting or compliance.
University Advancement / CWU Foundation
Departments and programs that engage in planning events/activities that involve soliciting sponsorships, paid registrations, and recognition activities must submit a sponsorship form and a copy of the sponsorship agreement along with the revenue (check, credit card payment) for deposit with the CWU Foundation.
Human Resources / HR Website Modification Requests
Request for edit on Student Employment Website
Desktop Computing & Printing Support / Labs
Issue with a computer in a student lab?
Desktop Computing & Printing Support / Labs
Seeking to have software installed in a specific student computer lab?
Onboarding & Student Position Accounts
This request is to be submitted by the supervisor of the new student position account. The supervisor is responsible for checking the box(s) where PeopleSoft, Network Folder and Work Hour restrictions are required.
Business Intelligence
- Request access and/or training to Analytics
- Report problems with dashboards or data
- Request a new dashboard
- Issues tracking
MyCWU & Business Systems / Business Applications
Time Reporting/Absence Management questions or issues.
University Advancement / Operations
If we need to add a tribute to a record because gifts will be coming in honoring the deceased.
UHNSP - University Housing and New Student Programs
Want to report a broken University Housing and New Student Programs system?
UHNSP - University Housing and New Student Programs
Seeking to have assistance or support in an existing system within University Housing and New Student Programs?
Canvas & Learning Technologies / Faculty
Data Center/Infrastructure Services / Virtual Machines
Need to report an issue with an existing Virtual Machine that is currently hosted on CWU's network?
Data Center/Infrastructure Services / Virtual Machines
Seeking to have a Virtual Machine on CWU's network or have an existing one tuned?
Wi-Fi, Network and Telecommunication / Phones
Do you need assistance with your Voicemail? Do you need the Voicemail password reset?
Passwords & Account Access / Remote Access and VPN
Do you want to request VPN access to the CWU Campus Network?
Desktop Computing & Printing Support / Printing
Experiencing issues with a Wepa kiosk on campus?
Wi-Fi, Network and Telecommunication / Wi-Fi
Need assistance on connecting to CWU's Wi-Fi network?
Wi-Fi, Network and Telecommunication / Wi-Fi
Experiencing issues or lost connectivity to CWU's Wi-Fi network?
Desktop Computing & Printing Support
Would you like to have your Windows 7/8 machine updated to Windows 10? Submit your request here!
Wi-Fi, Network and Telecommunication / Wired Network & Security
Experiencing wired network connectivity issues at CWU Ellensburg or other CWU Campus locations?
Wi-Fi, Network and Telecommunication / Wired Network & Security
Seeking assistance or support with connecting a computing device at CWU Ellensburg or other CWU Campus locations?